Professional in Digitizing & Vector Art
We have reported below the most commonly requested questions from our customers. If you do not find the answer you are looking for below, please contact us.
Q: What form of artwork do you prefer?
A. Our first choice is vector art. Either a Corel Draw file (.cdr) or an Adobe Illustrator file (.ai) Please convert all text to curves because we don't have every font available installed. If vector art is not available then a graphic file in either .jpeg .eps .bmp or. Tiff format will work. If graphic files are not available, we can also use camera-ready art. If none of these are available, then there could be an additional charge to prepare the art for digitizing.
Q: What is the best way to send artwork?
A. The easiest way is to send an email with attached design file.
Q: How can I send an art image or design?
A. We can accept just about everything from a computer generated image, to a fax of a doodle on a bar napkin. All we really need is a relatively clear image with the color separations. If we are not sure we understand what the image is we will ask or provide an art proof for you to verify the image with us. We have a state of the art Art Department that will be able to handle about anything that you need.
Q: How do you ensure quality?
A. We sew and inspect each digitized design to ensure the design is sharp and clean. If we find any problem, and we ever found, we correct it and sew it again. We do this until it is finally perfect. This final sample image is provided FREE of charge to you when we send the embroidery file by email.
Q: How will I receive my completed design?
A. Designs are sent attached to an email provided to you.
Q: How much do you charge per design?
A. We charge by the stitch count. For simple edits, there is no charge and complex edits we charge a flat rate. Please dial 1-647-290-9776 or write us an e-mail at: firstname.lastname@example.org for more info.
Q: What is your turn around time?
A. Our turn around time is 12 hours.
Q: How secure is Digitizing One web site?
A. AAA Digitizing web site uses Secure Sockets Layer (SSL) software from VeriSign. This software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.